Privacy Policy

CIS Worldwide (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website cisworldwide.co.uk and use our services. Please read this Privacy Policy carefully.

If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address and telephone number, and demographic information, such as your age, gender, hometown and interests, that you voluntarily give to us when you register with the site or when you choose to participate in various activities related to the site, such as online chat and message boards.

Derivative Data

Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times and the pages you have viewed directly before and after accessing the site.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date), that we may collect when you purchase, order, return, exchange or request information about our services from the site.

Mobile Device Data

Device information, such as your mobile device ID, model and manufacturer, and information about the location of your device, if you access the site from a mobile device.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient and customised experience. Specifically, we may use the information we collect about you via the site to:

• Create and manage your account.
• Process your transactions.
• Manage your orders.
• Provide customer support.
• Send you newsletters, promotions and marketing material.
• Enable user-to-user communications.
• Improve our website and services.
• Respond to your enquiries and resolve disputes.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property and safety of others, we may share your information as permitted or required by any applicable law, rule or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service and marketing assistance.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

4. Security of Your Information

We use administrative, technical and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Use of Analytics Tools

To ensure we provide the best possible user experience, we use the following analytics tools:

Google Analytics

We use Google Analytics to gain valuable insights into how our visitors interact with our website. This tool helps us understand user behaviour, track traffic sources and measure the effectiveness of our marketing campaigns. By analysing this data, we can continuously improve our website’s performance and content.

Microsoft Clarity

In addition, we use Microsoft Clarity to further understand user interactions. Clarity provides in-depth session recordings, heatmaps and actionable insights, allowing us to identify user pain points and optimise the overall user experience. Together, these tools help us keep our website user-friendly, efficient and tailored to your needs.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us: